Order Cancellation Request

At ixcos, we understand that plans may change. Customers may request to cancel an order before the order enters the fulfillment or production process.

To request cancellation, please contact our customer service team as soon as possible through email or our contact form with your order number.

Cancellation requests cannot be guaranteed once processing, production, or fulfillment has started.

---

Cancellation Timeframe

Standard Orders

For regular products that are available in stock:

• Cancellation requests are accepted within 24 hours after the order is placed.
• Once an order has been processed, packed, or shipped, it cannot be cancelled.

Custom and Made-to-Order Products

For customized products, including:

• Custom sizes
• Custom colors
• Personalized designs
• Custom packaging
• Special production requests

Orders can only be cancelled before production begins.

Once production has started, the order cannot be cancelled because materials, labor, and manufacturing arrangements have already been committed.

---

Wholesale Orders

Wholesale orders require product preparation, inventory allocation, or production scheduling.

Once a wholesale order has been confirmed and production or preparation has started, cancellation is not accepted.

For wholesale orders, please carefully confirm:

• Product models
• Sizes
• Colors
• Quantities
• Shipping requirements

before placing your order.

---

Changes to Orders

If you need to modify your order, including:

• Shipping address
• Product size
• Product color
• Quantity
• Product options

please contact us within 24 hours after placing your order.

We will try our best to assist you, but changes cannot be guaranteed after processing or production begins.

---

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

If you no longer need the order after shipment, please refer to our Returns & Refunds Policy.

Customers should not refuse delivery. Refused packages may be returned to the carrier processing center or destroyed, and ixcos cannot be responsible for losses caused by refused shipments.

---

Refunds for Approved Cancellations

If a cancellation request is approved before processing begins:

• A full refund will be issued.
• Refunds will be returned to the original payment method.
• Processing time depends on your payment provider or financial institution.

---

EU Consumer Withdrawal Rights

For customers located in the European Union, certain consumer protection laws may provide a 14-day withdrawal right after receiving goods.

This right applies to eligible standard products and does not generally apply to:

• Customized products
• Personalized products
• Made-to-order products

where production has been started according to customer requirements.

For returns under applicable consumer laws, customers must contact us before returning any items.

---

Contact Us

If you have questions about order cancellation, production status, or order changes, please contact our support team:

Email:
support@ixcos.com
or use our Contact Form.