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Find answers about orders, shipping, returns, products, and wholesale services.
Orders
How Do I Place An Order?
You can place an order directly through our website.
Simply add your favorite products to your cart, complete the checkout process, and choose your preferred payment method. After your payment is successfully completed, you will receive an order confirmation email with your order details.
If you do not receive the confirmation email, please check your spam folder or contact our support team.
How Do I Know If My Order Is Confirmed?
After completing your purchase, we will send an order confirmation email to the email address provided during checkout.
The confirmation email includes your order number, purchased products, shipping information, and payment details.
If you need to make any changes, please contact us as soon as possible before your order enters processing or production.
Can I Change Or Cancel My Order After Placing It?
If your order has not entered processing or production, we may be able to help modify or cancel your order.
However, once an order has entered production, especially customized products or wholesale orders, it cannot be canceled because production arrangements have already started.
If you need to update your order information, please contact us as soon as possible.
Can I Change My Shipping Address After Ordering?
Please contact us immediately if you need to update your shipping address.
We can only change the address before the order is processed or shipped.
Once the package has been shipped, we cannot guarantee that the shipping address can be changed.
Shipping
Do You Ship Internationally?
Yes. We provide international shipping solutions for customers worldwide.
Currently, we ship to many countries and regions, including:
- United States
- Canada
- United Kingdom
- Ireland
- Most European countries
- Australia
- New Zealand
- Japan
- Singapore
- Thailand
- Malaysia
- Saudi Arabia
- United Arab Emirates
Shipping availability may vary depending on product type, destination, and logistics conditions.
For detailed shipping information, please visit our Shipping Policy page.
How Long Does Shipping Take?
Shipping time depends on your destination and shipping method.
Most retail orders are shipped through dedicated international air shipping lines with full tracking information.
Estimated delivery time:
- United States:
Standard Shipping: 6-12 business days
Express Shipping: 5-8 business days - Canada:
Standard Shipping: 7-9 business days - United Kingdom:
Standard Shipping: 6-10 business days
Express Shipping: 3-5 business days - Europe:
Standard Shipping: 6-10 business days - New Zealand:
Standard Shipping: 6-10 business days - Australia:
Standard Shipping: 7-12 business days - Japan, Singapore, Thailand:
Standard Shipping: 6-7 business days - Malaysia:
Standard Shipping: 8-10 business days - United Arab Emirates:
Standard Shipping: 6-10 business days - Saudi Arabia:
Standard Shipping: 8-12 business days
Please note that shipping time starts after the order has been shipped, not from the date the order is placed.
For complete shipping details, please visit our Shipping Policy.
Do You Provide Tracking Information?
Yes.
All available shipping methods include tracking information.
Once your order is shipped, we will send you a tracking number by email so you can follow your package delivery status.
Are Import Duties And Taxes Included?
For our dedicated retail shipping lines, shipping costs generally include customs clearance and applicable duties through a DDP (Delivered Duty Paid) shipping method.
For some countries, customers may need to assist with customs clearance.
Express services such as UPS or FedEx and sea freight options may have different customs arrangements. Please contact us for details before shipping.
Products & Size
How Do I Choose The Right Size?
Please check our Size Guide before ordering.
For costumes and clothing products, we recommend measuring yourself carefully and comparing your measurements with the product size chart.
If you are unsure about your size, please contact us before ordering. Our team will be happy to provide assistance.
Are Your Products Ready To Ship?
Many products have limited inventory available.
Some products may require additional production time depending on availability, customization requirements, or product complexity.
The estimated production time will be displayed in the product description when applicable.
Do Your Products Include Everything Shown In The Pictures?
Product contents vary depending on the specific item.
Please carefully review the product description and included items section before ordering.
If you have questions about accessories or included components, please contact us before purchase.
Customization
Do You Offer Custom Sizes Or Custom Designs?
Yes.
We support selected customization services, including custom sizes, colors, designs, packaging, and other product requirements depending on the product category.
Please contact us before placing an order to confirm customization availability.
How Long Does A Customized Product Take?
Customized products require additional production time.
Production time varies depending on product type, customization requirements, and manufacturing schedule.
If you need a product before a specific date, please contact us in advance so we can confirm whether your deadline can be met.
Can I Return Customized Products?
Due to their personalized nature, customized products with special sizes, colors, designs, or packaging requirements generally cannot be returned unless there is a manufacturing defect or an issue caused by our side.
Please confirm all customization details carefully before production begins.
Returns & Refunds
What Is Your Return Policy?
We accept return or exchange requests within 30 days after delivery.
Before returning any product, customers must contact us through email or our contact form and receive approval.
Products must be unused, undamaged, clean, and returned with original packaging.
For complete details, please visit our Returns & Refunds Policy.
What Happens If I Receive The Wrong Product?
If we send the wrong size, color, model, or product, please contact us.
After confirmation, we will send the correct replacement product and cover the related costs.
What If My Product Arrives Damaged Or Missing Accessories?
If your order arrives with damaged products or missing accessories, please contact us with photos or relevant information.
After verification, we will provide replacement parts or other appropriate solutions.
Can I Return A Product Because I Changed My Mind?
Yes, eligible unused products can be returned.
However, customers are responsible for return shipping costs, customs fees, taxes, and applicable transaction costs according to our Returns & Refunds Policy.
Wholesale
Do You Offer Wholesale Pricing?
Yes.
We provide flexible wholesale solutions for retailers, online stores, event businesses, and other partners.
Wholesale customers can access competitive pricing, flexible order quantities, sourcing support, and fulfillment solutions.
Visit our Wholesale page to learn more.
What Is The Minimum Order Quantity For Wholesale?
We provide flexible wholesale options.
Minimum order quantities depend on product categories, customization requirements, and order details.
Small businesses can contact us to discuss suitable purchasing solutions.
Do You Support Dropshipping?
Yes.
For qualified partners, we can provide dropshipping solutions.
Please contact our team to discuss product selection, fulfillment requirements, and cooperation options.
Can Wholesale Customers Return Products?
Wholesale orders follow our Wholesale Return Policy.
Wholesale products are generally not eligible for standard retail returns.
For defective products, missing items, or shipping issues caused by us, we will provide replacement solutions.
Please contact us before placing wholesale orders if you have any questions.