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Shipping policy
International Shipping Solutions
IXCOS provides reliable international shipping solutions for cosplay costumes, anime goods, fan products, and creative merchandise.
We work with experienced logistics partners to provide dedicated air shipping lines, courier services, and other international shipping options with tracking support.
Whether you are purchasing for personal use, running an online store, or placing a wholesale order, we aim to provide convenient and reliable global delivery solutions.
Shipping Destinations
IXCOS currently ships to customers in:
- United States
- Canada
- United Kingdom
- Ireland
- Most European Union countries
- Australia
- New Zealand
- Japan
- Singapore
- Thailand
- Malaysia
- Saudi Arabia
- United Arab Emirates
Additional destinations may be available depending on product type, shipping conditions, and local regulations.
If your country is not available during checkout, please contact us for a suitable shipping solution.
Order Processing Time
Shipping time does not include processing time.
Your total delivery time is:
Processing Time + Production Time (if applicable) + Shipping Time = Total Delivery Time
- In-Stock Items: Processing Time + Shipping Time
- Made-to-Order / Customized Items: Processing Time + Production Time + Shipping Time
In-stock Products
Most in-stock products are processed within: 3 business days
After shipment, tracking information will be provided by email.
Customized Products & Wholesale Orders
Customized products and wholesale orders may require additional preparation or production time.
Production time depending on:
- Product type
- Customization requirements
- Order quantity
- Production schedule
If you have an event deadline or specific delivery requirement, please contact us before ordering.
Order Changes & Cancellations
Once an order has entered the production process, it cannot be canceled.
If you need to:
- Change product options
- Modify sizes
- Add additional items
- Update order information
Please contact us as soon as possible before production begins.
Once production has started, changes may not be possible.
Shipping Methods
Dedicated Air Shipping
For most retail orders and small wholesale orders, IXCOS provides dedicated international air shipping solutions.
Services may include:
- Air transportation
- Tracking information
- Professional logistics handling
- Customs support where applicable
This option provides a balance between delivery speed, reliability, and cost.
Courier Express Shipping
For urgent orders or specific requirements, we may provide international courier services such as:
- UPS
- FedEx
- Other available express carriers
Courier shipping costs vary depending on:
- Destination
- Weight
- Product type
- Carrier rates
Sea Freight
For larger wholesale shipments, sea freight may provide a more economical solution.
Sea freight options depend on:
- Shipment volume
- Destination
- Product category
- Customs requirements
Please contact us for a customized quotation.
Shipping Time
Shipping time refers to the period after shipment departure.
It does not include order processing time, production time or custom preparation time.
Delivery times below are estimated business days after the order has been shipped.
| Destination | Economy Air Shipping | Express Air Shipping |
|---|---|---|
| United States | 6-12 business days | 5-8 business days |
| Canada | 7-9 business days | Not available |
| United Kingdom | 6-10 business days | Not available |
| Ireland | 6-10 business days | Not available |
| European Union Countries | 6-10 business days | Not available |
| Australia | 7-12 business days | Not available |
| New Zealand | 6-10 business days | Not available |
| Japan | 6-7 business days | Not available |
| Singapore | 6-7 business days | Not available |
| Thailand | 6-7 business days | Not available |
| Malaysia | 8-10 business days | Not available |
| United Arab Emirates | 6-10 business days | Not available |
| Saudi Arabia | 8-12 business days | Not available |
Delivery Time Notes
Estimated shipping times may vary due to:
- Customs inspections
- Weather conditions
- Public holidays
- Local delivery conditions
- Peak season shipping volume
During major sales periods and seasonal events such as Halloween, delivery times may require additional time.
Duties & Taxes
For many destinations, our dedicated shipping lines may use DDP (Delivered Duty Paid) service where available.
When DDP service applies:
✓ Applicable customs duties may be included in shipping costs
✓ Customers generally do not need to complete complicated customs procedures
This provides a simpler international shopping experience, especially for individual customers and small wholesale buyers.
For certain countries, shipping methods, or special orders, additional customs charges may still apply depending on local regulations.
Wholesale Shipping
IXCOS provides flexible shipping solutions for retailers, online stores, and business customers.
Small Wholesale Orders
Small wholesale orders can often be shipped through our dedicated air shipping solutions.
Benefits include:
- Flexible quantities
- Tracking support
- Simplified international shipping
- Suitable for growing businesses
This allows retailers and small businesses to access wholesale pricing without managing complex international logistics.
Large Wholesale Orders
For larger shipments, we can provide:
- Courier shipping
- Sea freight solutions
- Customized logistics arrangements
Shipping solutions are calculated based on:
- Order volume
- Destination
- Product category
- Delivery requirements
Learn more about our wholesale solutions.
Tracking Information
All IXCOS shipments include tracking information.
After shipment:
- Tracking details will be sent by email
- Tracking updates may require several days to appear
- Customers can follow shipment progress online
Contact Us
For questions about shipping methods, delivery times, wholesale orders, or customized logistics solutions, please contact our team. Contact Our Team Wholesale Inquiry