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Shipping policy
At ixcos, we provide reliable international shipping solutions for cosplay costumes, anime goods, Halloween products, and creative merchandise.
We work with professional logistics partners to offer dedicated international shipping lines, including standard and express air shipping options, with full tracking information and professional customs support.
Whether you are shopping for personal use, running an online store, or placing a small wholesale order, our flexible shipping solutions help you receive products conveniently without complicated international shipping procedures.
Shipping Destinations
ixcos currently ships to customers in:
- United States
- Canada
- United Kingdom
- Ireland
- Most European Union countries
- Australia
- New Zealand
- Japan
- Singapore
- Thailand
- Malaysia
- Saudi Arabia
- United Arab Emirates
Additional destinations may be available depending on product type, shipping conditions, and local regulations.
If your country is not available during checkout, please contact us for a suitable shipping solution.
Order Processing Time
Processing time is not included in the shipping time.
The total delivery time is calculated as:
Processing Time + Shipping Time = Total Delivery Time
In-stock Products
For products that are available in stock:
Processing time: 1-3 business days
After your order is processed and shipped, you will receive tracking information.
Customized Products & Wholesale Orders
Customized products and wholesale orders may require additional production time.
Production time varies depending on:
- Product type
- Customization requirements
- Order quantity
- Manufacturing schedule
Some products include estimated production times in their product descriptions.
Most products are normally prepared with a limited amount of inventory, but if you have a specific deadline or event date, please contact us before placing your order so we can confirm the estimated delivery schedule.
Order Changes & Cancellations
Once an order has entered the production process, it cannot be canceled.
If you need to:
- Change product options
- Modify sizes
- Add additional items
- Update order information
Please contact us as soon as possible before production begins.
Once production has started, changes may not be possible.
International Air Shipping Options
For retail orders and small wholesale orders, ixcos provides dedicated international air shipping lines through professional logistics partners.
Our air shipping services include:
✓ Air transportation
✓ Full tracking information
✓ Professional logistics handling
✓ Customs support
Most dedicated shipping lines use DDP (Delivered Duty Paid) service, meaning applicable duties and taxes are included in the shipping cost.
Shipping Time
Shipping time refers to the time from shipment departure to successful delivery.
It does not include order processing time or production time.
Delivery times below are estimated business days after the order has been shipped.
| Destination | Economy Air Shipping | Express Air Shipping |
|---|---|---|
| United States | 6-12 business days | 5-8 business days |
| Canada | 7-9 business days | Not available |
| United Kingdom | 6-10 business days | 3-5 business days |
| Ireland | 6-10 business days | Not available |
| European Union Countries | 6-10 business days | Not available |
| Australia | 7-12 business days | Not available |
| New Zealand | 6-10 business days | Not available |
| Japan | 6-7 business days | Not available |
| Singapore | 6-7 business days | Not available |
| Thailand | 6-7 business days | Not available |
| Malaysia | 8-10 business days | Not available |
| United Arab Emirates | 6-10 business days | Not available |
| Saudi Arabia | 8-12 business days | Not available |
Delivery Time Notes
Estimated shipping times may vary due to:
- Customs inspections
- Weather conditions
- Public holidays
- Local delivery conditions
- Unexpected logistics delays
During peak seasons such as Halloween and major holidays, delivery times may be longer due to increased shipping volume.
DDP Shipping (Duties & Taxes Included)
For our dedicated air shipping lines, we generally provide DDP shipping service.
With DDP shipping:
✓ Import duties are included in shipping costs
✓ Customers normally do not need to pay additional customs charges
✓ Logistics partners handle most customs procedures
This provides a simpler international shopping experience, especially for individual customers and small wholesale buyers.
Some countries or special shipments may require assistance from the recipient during customs clearance.
Wholesale Shipping Solutions
ixcos provides flexible shipping solutions for small and large wholesale customers.
Small Wholesale Orders
Small wholesale orders can usually use our dedicated air shipping lines.
Benefits include:
- Lower order requirements
- No complicated export procedures
- Professional customs handling
- Full tracking support
This allows retailers and small businesses to access wholesale pricing without managing complex international logistics.
Learn more about our wholesale solutions.
Express Courier Shipping
For urgent or larger shipments, we can provide international courier services including:
- UPS
- FedEx
- Other available express services
Courier prices fluctuate depending on:
- Weight
- Destination
- Product category
- Current carrier rates
Please contact us for a customized quotation.
Sea Freight
For shipments generally above 12kg, sea freight may offer a more economical solution.
We provide different sea freight routes and service options depending on:
- Destination
- Shipment volume
- Product category
- Customs requirements
Sea freight quotations are calculated separately based on shipment details.
Customs Clearance for Courier & Sea Freight
UPS, FedEx, and sea freight shipments generally do not include customs duties unless otherwise agreed.
Customers may choose different customs clearance methods depending on their requirements.
If you request a shipping method where ixcos handles customs clearance, additional costs may apply, including:
- Customs clearance fees
- Import duties
- Taxes
- Related handling charges
The final customs solution depends on the product type, order quantity, and destination regulations.
Tracking Information
All ixcos shipments include tracking information.
Once your order has been shipped:
- A tracking number will be sent by email
- Tracking updates may take several days to appear
- You can monitor delivery progress throughout transportation
Why Choose ixcos Shipping Solutions?
Unlike traditional wholesale purchasing methods, ixcos provides flexible international logistics solutions designed for modern retailers and customers.
Our shipping advantages include:
✓ Professional dedicated air shipping lines
✓ DDP shipping options for simpler customs handling
✓ Full shipment tracking
✓ Flexible solutions for retail and wholesale orders
✓ Support for small businesses and growing brands
Contact Us
Have questions about shipping options, production time, wholesale orders, or customized logistics solutions?
Our team is happy to help you choose the most suitable shipping method for your order.