Cancellation Requests

You may request order cancellation as soon as possible after placing your order.
For standard products, cancellation requests are generally accepted within 24 hours after order placement.
Please contact us with your order number so we can review the current order status.

Processing & Production Orders

Once an order has entered fulfillment preparation, production, or customization, cancellation may no longer be possible. Some cosplay products require advance preparation of fabrics, accessories, and production resources before shipment.

For customized products, including custom sizes, colors, personalized designs, or special production requests, cancellation is not available after production has started.

Wholesale Orders

Wholesale orders are prepared according to confirmed quantities and production schedules. Once processing or production has started, wholesale orders cannot be cancelled.

View Full Cancellation Policy

Return & Exchange Requests

We accept eligible return and exchange requests within 30 days after you receive your order.
Please contact our support team before returning any item and provide your order information and reason for the request.

Return Conditions

Items must be unused, unworn, unwashed, undamaged, and returned in the original packaging with all accessories, tags, and included materials. Cosplay costumes must be tried on carefully and returned without makeup stains, perfume odors, pet hair, or other signs of use.
All returned products will be inspected before replacement or refund processing.

Return Shipping Responsibility

Return shipping costs and related fees depend on the reason for return.
If the issue is caused by an incorrect item, missing accessories, or confirmed product defects, ixcos will cover the related costs or provide a replacement.

For returns caused by customer preference, incorrect selection of size/color/model, or other personal reasons, return shipping costs, applicable taxes, and fees may be the customer's responsibility.

Customized Products

Customized, personalized, and made-to-order products are generally not eligible for return unless there is a confirmed quality issue or an error caused by IXCOS.

View Full Returns & Refunds Policy